If a caller reports unknown trouble, what should be done first?

When a caller reports unknown trouble, the first priority should be to attempt to establish communication with the caller. This is crucial because it can provide critical information about the situation, including the nature of the trouble, the urgency, and any potential threats to safety. Engaging the caller may also help to determine if there are any immediate actions that need to be taken or if they are in danger.

By establishing communication first, dispatch can gather essential details that guide the response, such as whether law enforcement or emergency medical services are needed and how to approach the situation. This initial communication can also help calm the caller, allowing for clearer information to be relayed.

Checking the caller’s address, sending an officer to observe, and assessing nearby emergency services are all important steps that may follow, but without first making contact with the caller, these actions could be less informed and effective. In emergency response, clear communication is foundational for appropriate action.